Senior Customer Success Executive / Customer Success Manager (Account Servicing)
Opening Code : 2511/MH106
Posted on 25 Nov 2023
Job Highlights
- Permanent role from leading IT company
- Working hours: Mon-Fri 0900-1800
- Customer Service background welcome
Job Description
Job Responsibilities
- Serve as the main point of contact for assigned customer accounts, developing a deep understanding of their business requirements, challenges, and goals.
- Build and nurture long-term relationships with customers, acting as their trusted advisor.
- Understand customer expectations and identify opportunities for upselling and cross-selling solutions that align with their needs.
- Conduct regular business reviews with customers to assess their satisfaction, address concerns, highlight new features, and offer additional support.
- Monitor and analyze customer usage patterns and proactively identify potential issues or areas for improvement.
- Serve as the voice of the customer within the organization, providing feedback and insights to relevant stakeholders to drive product and service enhancements.
- Ensure smooth onboarding for new customers, coordinating closely with the implementation team to deliver a seamless transition experience.
Job Requirements
- Bachelor’s degree/ Higher Diploma in Business Administration, Marketing, or a related field.
- Proven experience in a customer success or account management role. Candidate with sales administation and B2B customer service background will also be considered
- Strong understanding of technology or software industry.
- Excellent communication and interpersonal skills.
- Exceptional problem-solving skills with a focus on delivering innovative solutions.
- Aptitude for building strong customer relationships and fostering a customer-centric culture.