SMS Operation Manager
Opening Code : 0612/MH121
Posted on 6 Dec 2025
Mei Foo, Sham Shui Po District
Job Highlights
- Attractive Package with up to 4 month bonus
- Scalable and stable company
An industry leader is looking for a skilled Operation Manager to oversee our SMS operations
Job Description
Key Responsibilities
- Oversee the day-to-day operations of SMS delivery, ensuring high availability and reliability of services.
- Identify inefficiencies within the SMS operations and implement solutions to streamline processes, improve performance, and reduce costs.
- Establish key performance indicators (KPIs) for SMS operations, monitor performance, and prepare regular reports for senior management.
- Work closely with customer service and product teams to address client needs and enhance user experience with SMS offerings.
- Ensure compliance with regulatory requirements and industry standards related to telecommunications and data privacy.
- Oversee relationships with third-party service providers and vendors, negotiating contracts and ensuring service level agreements (SLAs) are met.
- Manage operational budgets, including forecasting for resource needs and controlling expenditures.
Qualifications:
- Bachelor’s degree in Business Administration, Telecommunications, or a related field.
- Over 3 years of experience in operations management within the telecommunications sector, with a focus on SMS or messaging services.
- Strong understanding of SMS technologies, protocols, and industry trends.
- Proven track record in process improvement and operational efficiency.
- Solid analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.