IT Operations Manager – Banking
Opening Code : 1908/MH85
Posted on 19 Aug 2025
$40,000 – $45,000 per month
Job Highlights
- Data Center operation
- Critical IT infrastructure support
- Stable work environment
Job Description
Key Responsibilities
- Assist IT Manager in planning, directing, coordinating and controlling the Data Centre operations
- Handle customer’s complaints
- Measure & monitor the IT Service Level for internal user
- Monitor the process of IT Operations
- Perform Incident Management
- Maintain the Disaster Recovery (DR) Plan and conduct the DR drilli
- Perform physical security control on the data centers
- Ensure the subordinates to comply with the rules & regulated requirements of governing authorities
- Manage the team of IT Operations Support
- Monitor the service quality of IT Operations & ensure they have strictly followed the standard operating procedures
- Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
- Adhere to all established risk control guidelines, procedures and measures to identify assess, report, mitigate and monitor the risks involved in the day-to-day work
Qualifications:
- University graduate in Computer Science or equivalent OR
- Preferable over 3 years related IT experience covering the following:
- At least 1 years in managerial position
- Solid knowledge & experience in maintaining scalable and mission critical IT infrastructure with network, storage, high availability and resilience
- Holder of PMP or ITIL foundation certification is an advantage
- Proficient in spoken & written English
- Good command in Cantonese, Putonghua is an advantage